PR Media works with real people, real brands and genuine reputation management only. We do not accept, publish or process payment for politics or political campaigning, religion or religious attacks, fake, fabricated or manufactured stories, or narrative building / perception engineering of any kind.
Every service we offer is PR-based: we pitch, we do not force. We will never pay, pressure or otherwise push a reputable publisher into running a false or engineered story. If you submit such content your order is void and the money is non-refundable, and your account may be suspended permanently. Please do not send us these queries — we will not entertain them.
- All payments are sent and received in USD through Stripe — our sole payment system. Cards are processed by Stripe; we never see or store your full card details.
- PR Media operates as a United States business and accepts payment under United States rules only. No other government's payment, tax or consumer rules apply to transactions with us.
- Every charge, refund, wallet credit and payout is recorded against a Stripe transaction ID and a PR Media invoice, so money in and money out is fully traceable on both sides.
- Disputes are handled first by us at billing@p-r.media, then through Stripe's dispute process. Governing law: the United States (State of Delaware).
1. Payments
All prices are in USD and every payment is taken through Stripe, our sole payment provider, in full before an order enters the editorial pipeline. PR Media accepts payment under United States rules only — no other government's payment or consumer regime applies. Wallet credits can be used for future orders but cannot be withdrawn as cash.
2. What is refundable
- Order has not yet been sent to the publisher → full refund to the original method, or 100% wallet credit (your choice).
- Publisher fails to publish within the agreed TAT and no equivalent replacement is offered → 100% wallet credit.
- Duplicate or accidental charge → refunded to the original method within 10 business days.
- Service was clearly mis-described on our catalog at the time of order → wallet credit or refund at our discretion.
3. What is NOT refundable
- Politics, political campaigning, religion, religious attacks, fake or fabricated stories, and narrative-building / perception-engineering orders are never refundable — not in cash, not as wallet credit — and the account may be suspended.
- Once a publication has accepted and published your article, the order is non-refundable.
- Any submission found to breach our Publishing Policy or Acceptable Use Policy is non-refundable, and may be reported to US authorities.
- Custom writing or press-release drafting work that has already been delivered is non-refundable.
- Instagram posts, stories or reels that have already gone live are non-refundable.
- Crypto, scam, MLM, adult, gambling or other prohibited submissions are non-refundable.
- Orders rejected by us under the Publishing Policy after content review are non-refundable; we may at our discretion issue partial wallet credit, except for the prohibited categories above where no credit is ever issued.
- Service fees and Stripe processing fees are non-refundable in all cases.
- Requests to pressure, pay off or otherwise force a publisher to run a story are refused outright and the paid amount is forfeited.
4. How to request a refund
Open a ticket from your dashboard, or email billing@p-r.media with the order ID and reason. We respond within 2 business days and resolve within 10 business days.
5. Chargebacks & Stripe disputes
Please contact us first. Initiating a Stripe chargeback without raising a support ticket may result in the account being suspended and the funds being held pending dispute resolution. All disputes are handled through Stripe's process, with our invoice and Stripe transaction ID as the record of the payment.
6. Statutory rights
- United States only: this policy is governed by US law (State of Delaware). Nothing in it waives rights granted by the FTC or applicable US state law.
- Because payment is accepted under United States rules only, non-US consumer refund regimes do not apply to charges made through PR Media.
7. Contact
Billing: billing@p-r.media · General: help@p-r.media.